drippy bathroom pop-up stopper from Delta Faucets?

A friend of mine bought a Delta faucet assembly.

The installed Pop-up Stopper leaks so she called for a replacement. They fed her the following information:

First Call: She was told that her bathroom sink needed to have 6 inches of water in order to have enough pressure to cause a full stoppage of water.

She got home and tried this. Apparently it was a challenge to get the 6 inches because it lets a lot of water pass, but no stoppage occured

Second Call: Told that in the year 2000 an international law was passed which says that a stopper is not suppose to stop … just slow to prevent overflow. There is a hole in the back of the sink for this; but apparently that isn’t good enough.

Can anyone say if ANY of this garbage is true and if so possibly provide the proof.

Thanks in advance.

2 Responses to “drippy bathroom pop-up stopper from Delta Faucets?”

  1. that is the funniest info i ever heard…all complete bullcrap… now , if it is not keeping water in the sink,then under the sink where the stopper arm goes into the drain,there is a flat piece of metal that has a bunch of holes in,simply try adjustin it to a different hole…if need more info, a plumbing person at home depot can show you exactly what to do…DONT CALL DELTA ANYMORE…

  2. Well Im A plumber of 20 years and I need A good laugh
    And I will say this I have more problems with Delta then any other faucet out there.
    But 1 Thing they did say On a sink it will have a slow leak in the pop up (IF AND ONLY IF THERE IS NO WEAP HOLE IN THE SINK TO PREVENT SPILLING) But 99% have this so anyways.
    Go to Home Depot and get a new unit. Do Not Get Plastic Get Brass if you can.
    Replace it and Take the Delta one out side and shoot it!
    I Feel bad for her problems with this. I hate when companys tell customers dumb stuff like that.
    Thats like saying your toilet wont flush unless you sit on it and say please.
    Anyways if I could do anything else in this matter to help you feel free to contact me at

    kos101@yahoo.com

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